Service Technician
Service Technician
San Antonio, TX & Surrounding Areas
VidaConnect is seeking a skilled and customer-focused Service Technician to join our team. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of mobility and medical equipment. The ideal candidate will have technical expertise, strong problem-solving skills, and a commitment to delivering excellent customer service. You will work with mobility devices such as scooters, power chairs, lift chairs, walkers, and other medical equipment, ensuring they operate safely and efficiently.
As a Service Technician, you will be a key point of contact for customers needing repairs, routine maintenance, and equipment setup. This position requires the ability to work both independently and as part of a team, always prioritizing customer satisfaction and high-quality service.
The role is available as a 3 month contract in the first instance but extendable. 15-30 hours per week.
What You'll Do
Repairs and Maintenance:
- Diagnose, repair, and perform preventive maintenance on mobility equipment, including scooters, wheelchairs, lift chairs, ramps, and other related devices.
- Troubleshoot electrical, mechanical, and structural issues to ensure proper functionality.
- Conduct routine maintenance services such as battery checks, part replacements, and adjustments.
- Follow manufacturer and company guidelines to ensure all repairs meet quality and safety standards.
- Work with technical support teams as needed for troubleshooting complex issues.
Customer Service & Support:
- Interact directly with customers to assess their needs and explain service options.
- Provide on-site and in-home repair services while maintaining professionalism and courtesy.
- Educate customers on proper usage, maintenance, and care of their mobility equipment.
- Keep customers informed about service progress, delays, or changes.
Installation & Equipment Setup:
- Assemble and install new mobility equipment at customer locations, ensuring proper functionality.
- Provide demonstrations and training on equipment operation, features, and safety precautions.
Inventory & Parts Management:
- Ensure service vehicle is stocked with necessary parts, tools, and equipment for daily work orders.
- Track inventory levels and reorder parts as needed.
- Maintain an organized work environment, including service vehicles and workspace.
Documentation & Reporting:
- Accurately document all service work, including diagnostics, repairs performed, and parts used.
- Prepare customer quotes and coordinate final pricing approvals before providing estimates.
- Keep records of service turnaround times and maintain clear communication with the home office regarding work progress.
Safety & Compliance:
- Follow all safety protocols to maintain a safe work environment.
- Maintain the service vehicle, ensuring cleanliness and performing regular maintenance (e.g., oil changes, tire checks).
- Keep the workspace organized and ensure the showroom and backroom are clean before leaving for the day.
What We're Looking For
Qualifications
- Previous experience in mechanical or electrical repair preferred, particularly with mobility or medical equipment.
- High school diploma or equivalent required; technical certifications or training in related fields (e.g., automotive repair, electrical systems) are a plus.
- Strong troubleshooting and problem-solving abilities.
- Proficiency in using diagnostic tools and repair equipment.
- Excellent communication and customer service skills.
- Ability to work independently, manage time effectively, and adapt to different customer needs.
Physical Requirements
- Ability to lift and carry up to 50 lbs.
- Capability to kneel, bend, and work in various positions for extended periods.
- Must be able to travel to customer locations.
- Comfortable working in a variety of settings, including homes, hospitals, and clinics.
Benefits
- • Competitive hourly wage based on experience.
- • Opportunities for advancement.
- • Company tools and equipment provided.
Why Join VidaConnect?
At VidaConnect, you're not just taking a job – you're joining a mission. Every day, you'll have the opportunity to make a real difference in the lives of America's veterans. You'll see firsthand how your technical skills and compassionate service restore independence, dignity, and freedom of movement to those who served our country.
As a family-run business, we treat our employees like family. We believe in open communication, mutual respect, and supporting each other's growth. You'll work in a collaborative environment where your contributions are valued and your professional development is prioritized.
We're expanding across Texas and looking for team members who want to grow with us. This position offers excellent opportunities for advancement as we open new locations and expand our services.
Ready to Apply?
How to Apply
Send your resume and a cover letter explaining why you want to work with VidaConnect to:
Please include "Service Technician Application" in the subject line. We review all applications and will contact qualified candidates within 5-7 business days.
VidaConnect is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status. Veterans are strongly encouraged to apply.